1. General Policy

Homyn acts as a booking platform, connecting Guests with Hosts who list their homes, apartments, and spaces for short-term stays or events.

All bookings are subject to:

• Homyn’s Terms & Conditions
• Host-specific cancellation rules
• The timelines and conditions stated below

2. Guest Cancellation Policy

A. Free Cancellation 

Guests may cancel a booking within 24 hours of reservation for a 100% refund, provided the check-in date is at least a few days away. 

B. Standard Cancellation

If a guest cancels: 

• 7+ days before check-in → 100% refund (minus Homyn service fee)
• 3–6 days before check-in → 50% refund
• Less than 3 days before check-in → No refund

C. Same-Day / Last-Minute Bookings

For bookings made within 72 hours before check-in, all cancellations are non-refundable, except under Eligible Circumstances.

3. Host Cancellation Policy

Hosts are expected to honour all confirmed bookings.
If a Host cancels:

• The guest receives a full refund
• The host may face penalties:
  
  • Temporary suspension of listing
  • Lowered ranking on the platform
  • Possible cancellation fee
  • Repeated cancellations may lead to removal from Homyn

Homyn will assist the guest in finding an alternative stay when possible.

4. Refund Timeline

Once a cancellation is approved:

• Refunds are issued within 5–10 business days
• The refund method is the same payment method used for booking
• Bank processing times may vary  

Homyn service fees are non-refundable except when the Host is at fault. 

5. Eligible Circumstances for Exceptional Refunds

Guests may be eligible for a full or partial refund in cases of:

A. Host-Related Issues 

• Property is significantly different from listing
• Property is unsafe or unsanitary
• The host is unresponsive or denies entry
• Overbooking 

B. Emergency Situations

• Natural disasters
• Government travel restrictions
• National emergencies
• Severe medical emergencies (proof required)

Homyn will review documentation and make the final decision.

6. No-Show Policy

If a guest does not check in and fails to inform the Host or Homyn:

• The booking amount is non-refundable
• Host receives payment as per policy
  

7. Reservation Changes

Guests may request:

• Date changes
• Guest count updates
• Additional services 

Approval depends on the Host’s availability. Price differences may apply.

8. Refunds for Event / Venue Bookings

For event spaces, farmhouses, or venues booked through Homyn:

• 7 days before event → 100% refund (minus service fee)
• 3–7 days before event → 50% refund
• Less than 3 days → No refund

9. Host Payout Cancellations

If a booking is cancelled under the Host’s fault or policy breach:

• Host payout is withheld
• Guest receives a refund based on applicable rules

10. Contact & Support

For cancellation or refund requests:

info@homyn.pk

Phone: 0302- 0730707

Homyn’s support team responds within 24–48 hours.